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# Returns Policy # Returns is a scheme provided by Eleckart, under this policy in terms of which the option of exchange, replacement and/ or refund is offered by Eleckart store to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below. Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible

 

Condition of Product

Return Window

Action Possible

Un-Used

3 Days

 

Refund or Replacement

 

Leftovers

10 Days

 

Refund or Replacement, provided leftover products are in same condition as purchased, with all packing material, tags , warranty cards etc other materials in packing

 

Branded Electronic / Electrical items

10 Days

 

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.